Install EAA for quick access

Help & Support

AI Chatbot

Available 24/7 in the app

Email

support@entraidaa.app

Support Ticket

Via the chatbot — just say 'support'

Frequently Asked Questions

How does the EAA tontine work?

EAA is an automated community mutual aid platform. You are placed in a solidarity group of up to 10 members. Each week, members contribute and one beneficiary receives the pot in turn. The AI manages everything automatically.

How do I level up?

Complete the required number of perfect cycles (without delays or penalties) and maintain a trust score above 75/100. The number of required cycles varies by level.

What is the solidarity reserve?

Every Sunday, your pot is distributed: 60% goes directly to your wallet, 30% is set aside as your solidarity reserve to cover future contributions, and 10% goes toward platform operations and security.

What happens if I'm late on a payment?

0–24h: no penalty (grace period). 24–48h: +10% penalty. 48–72h: +15% additional. Beyond 72h: account suspension. The solidarity fund covers the gap to protect the group.

How does the referral program work?

Share your unique code or QR code. You earn 10% of platform fees generated by your referrals — for life.

Are withdrawals secure?

Yes. Every withdrawal goes through an automated anti-fraud check. Amounts exceeding $500 require administrative approval. A 24-hour security delay applies.